Service Advisor
5.
0 High Point, NC High Point, NC Full-time Full-time $60,000 - $90,000 a year $60,000 - $90,000 a year 3 days ago 3 days ago 3 days ago
Summary:
The Service Advisor contributes to the success of the dealership by providing customer communication and assistance within the service department; this is done by greeting service department customers, advising on necessary and recommended maintenance & repairs to be performed to the vehicle, properly documenting the customer's requests and receiving authorization to perform work, dispatching and disseminating this information effectively to the technician responsible to perform said work, and keeping the customer in constant communication throughout the repair process.
This is typically finalized by receiving complete payment and delivering the vehicle to the customer.
In addition to the service customer experience, the Service Advisor may assist in manufacturer warranty repairs/transactions, repairs paid for by service contract providers, and internal dealership reconditioning.
The position interacts with many people on a daily basis, including with service technicians, parts department personnel, accounting personnel, sales & finance department personnel, third party vendors, and customers.
Excellent customer service skills should be demonstrated at all times.
DUTIES AND
Responsibilities:
Your primary job description will be to assist the customer through the vehicle service experience, per the company standard and guidelines.
The following job duties are expected from a service advisor, you are assigned to assist and oversee the following duties:
To assist in waiting on and managing customers in superior guest treatment as they interact with our dealership and maintain a professional work environment To be consistent with the greeting process, performing effective customer vehicle walkarounds, and properly completing the service write-up/repair order (including obtaining customer acknowledgment signatures on every RO) A timely, consistent completion of the vehicle multi-point inspection (MPI) and presentation of such to the customer, including providing recommendations for services to be performed Ensure that all work is completed as agreed upon by the customer, and that the customer receives a high level of communication throughout the repair process Responsible for completing the repair process by thoroughly documenting all activities performed, including declined services and/or recommendations for future services, on every repair order and obtaining acknowledgement from each customer Ensure that all payments for repairs are complete prior to releasing of any vehicle Creating and maintaining a positive relationship with customers, ensuring that department staff is helpful, as well as making customer satisfaction a priority to ensure referral and repeat business Working directly with customers and warranty processor to administer warranty claims, as well as understanding and applying warranty guidelines Daily attendance of required huddle meetings and completion of daily to-do list of any follow up items Clear communication with service management and switchboard when arriving and/or leaving for the day or even when on a break Be readily committed to obtain assistance from a manager to assist with any customer concerns that may arise Merchandise and tidy service write-up area and customer waiting areas Control and update the log for all customers you interact with to ensure accuracy and current information.
The daily goal is 100% of the data is on the log The closing of service maintenance & repairs sales using policies as outlined in the company's approved processes & guidelines Review role play and process training periodically with service manager or fixed ops director at ATN Duties are subject to change as directed by management or as needed to ensure customer satisfaction Job Type:
Full-time Pay:
$60,000.
00 - $90,000.
00 per year Day range:
Every weekend Monday to Friday Weekends as needed Shift:
10 hour shift 12 hour shift 8 hour shift Day shift Evening shift Ability to commute/relocate:
High Point, NC:
Reliably commute or planning to relocate before starting work (Required) License/Certification:
Driver's License (Required) Work Location:
In person To assist in waiting on and managing customers in superior guest treatment as they interact with our dealership and maintain a professional work environment To be consistent with the greeting process, performing effective customer vehicle walkarounds, and properly completing the service write-up/repair order (including obtaining customer acknowledgment signatures on every RO) A timely, consistent completion of the vehicle multi-point inspection (MPI) and presentation of such to the customer, including providing recommendations for services to be performed Ensure that all work is completed as agreed upon by the customer, and that the customer receives a high level of communication throughout the repair process Responsible for completing the repair process by thoroughly documenting all activities performed, including declined services and/or recommendations for future services, on every repair order and obtaining acknowledgement from each customer Ensure that all payments for repairs are complete prior to releasing of any vehicle Creating and maintaining a positive relationship with customers, ensuring that department staff is helpful, as well as making customer satisfaction a priority to ensure referral and repeat business Working directly with customers and warranty processor to administer warranty claims, as well as understanding and applying warranty guidelines Daily attendance of required huddle meetings and completion of daily to-do list of any follow up items Clear communication with service management and switchboard when arriving and/or leaving for the day or even when on a break Be readily committed to obtain assistance from a manager to assist with any customer concerns that may arise Merchandise and tidy service write-up area and customer waiting areas Control and update the log for all customers you interact with to ensure accuracy and current information.
The daily goal is 100% of the data is on the log The closing of service maintenance & repairs sales using policies as outlined in the company's approved processes & guidelines Review role play and process training periodically with service manager or fixed ops director at ATN Duties are subject to change as directed by management or as needed to ensure customer satisfaction Every weekend Monday to Friday Weekends as needed 10 hour shift 12 hour shift 8 hour shift Day shift Evening shift High Point, NC:
Reliably commute or planning to relocate before starting work (Required) Driver's License (Required).
Estimated Salary: $20 to $28 per hour based on qualifications.
0 High Point, NC High Point, NC Full-time Full-time $60,000 - $90,000 a year $60,000 - $90,000 a year 3 days ago 3 days ago 3 days ago
Summary:
The Service Advisor contributes to the success of the dealership by providing customer communication and assistance within the service department; this is done by greeting service department customers, advising on necessary and recommended maintenance & repairs to be performed to the vehicle, properly documenting the customer's requests and receiving authorization to perform work, dispatching and disseminating this information effectively to the technician responsible to perform said work, and keeping the customer in constant communication throughout the repair process.
This is typically finalized by receiving complete payment and delivering the vehicle to the customer.
In addition to the service customer experience, the Service Advisor may assist in manufacturer warranty repairs/transactions, repairs paid for by service contract providers, and internal dealership reconditioning.
The position interacts with many people on a daily basis, including with service technicians, parts department personnel, accounting personnel, sales & finance department personnel, third party vendors, and customers.
Excellent customer service skills should be demonstrated at all times.
DUTIES AND
Responsibilities:
Your primary job description will be to assist the customer through the vehicle service experience, per the company standard and guidelines.
The following job duties are expected from a service advisor, you are assigned to assist and oversee the following duties:
To assist in waiting on and managing customers in superior guest treatment as they interact with our dealership and maintain a professional work environment To be consistent with the greeting process, performing effective customer vehicle walkarounds, and properly completing the service write-up/repair order (including obtaining customer acknowledgment signatures on every RO) A timely, consistent completion of the vehicle multi-point inspection (MPI) and presentation of such to the customer, including providing recommendations for services to be performed Ensure that all work is completed as agreed upon by the customer, and that the customer receives a high level of communication throughout the repair process Responsible for completing the repair process by thoroughly documenting all activities performed, including declined services and/or recommendations for future services, on every repair order and obtaining acknowledgement from each customer Ensure that all payments for repairs are complete prior to releasing of any vehicle Creating and maintaining a positive relationship with customers, ensuring that department staff is helpful, as well as making customer satisfaction a priority to ensure referral and repeat business Working directly with customers and warranty processor to administer warranty claims, as well as understanding and applying warranty guidelines Daily attendance of required huddle meetings and completion of daily to-do list of any follow up items Clear communication with service management and switchboard when arriving and/or leaving for the day or even when on a break Be readily committed to obtain assistance from a manager to assist with any customer concerns that may arise Merchandise and tidy service write-up area and customer waiting areas Control and update the log for all customers you interact with to ensure accuracy and current information.
The daily goal is 100% of the data is on the log The closing of service maintenance & repairs sales using policies as outlined in the company's approved processes & guidelines Review role play and process training periodically with service manager or fixed ops director at ATN Duties are subject to change as directed by management or as needed to ensure customer satisfaction Job Type:
Full-time Pay:
$60,000.
00 - $90,000.
00 per year Day range:
Every weekend Monday to Friday Weekends as needed Shift:
10 hour shift 12 hour shift 8 hour shift Day shift Evening shift Ability to commute/relocate:
High Point, NC:
Reliably commute or planning to relocate before starting work (Required) License/Certification:
Driver's License (Required) Work Location:
In person To assist in waiting on and managing customers in superior guest treatment as they interact with our dealership and maintain a professional work environment To be consistent with the greeting process, performing effective customer vehicle walkarounds, and properly completing the service write-up/repair order (including obtaining customer acknowledgment signatures on every RO) A timely, consistent completion of the vehicle multi-point inspection (MPI) and presentation of such to the customer, including providing recommendations for services to be performed Ensure that all work is completed as agreed upon by the customer, and that the customer receives a high level of communication throughout the repair process Responsible for completing the repair process by thoroughly documenting all activities performed, including declined services and/or recommendations for future services, on every repair order and obtaining acknowledgement from each customer Ensure that all payments for repairs are complete prior to releasing of any vehicle Creating and maintaining a positive relationship with customers, ensuring that department staff is helpful, as well as making customer satisfaction a priority to ensure referral and repeat business Working directly with customers and warranty processor to administer warranty claims, as well as understanding and applying warranty guidelines Daily attendance of required huddle meetings and completion of daily to-do list of any follow up items Clear communication with service management and switchboard when arriving and/or leaving for the day or even when on a break Be readily committed to obtain assistance from a manager to assist with any customer concerns that may arise Merchandise and tidy service write-up area and customer waiting areas Control and update the log for all customers you interact with to ensure accuracy and current information.
The daily goal is 100% of the data is on the log The closing of service maintenance & repairs sales using policies as outlined in the company's approved processes & guidelines Review role play and process training periodically with service manager or fixed ops director at ATN Duties are subject to change as directed by management or as needed to ensure customer satisfaction Every weekend Monday to Friday Weekends as needed 10 hour shift 12 hour shift 8 hour shift Day shift Evening shift High Point, NC:
Reliably commute or planning to relocate before starting work (Required) Driver's License (Required).
Estimated Salary: $20 to $28 per hour based on qualifications.
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