Customer Service Representative
Customer Service Representative Job Category :
Customer Service Requisition Number :
CUSTO001624 Showing 1 location Job Details Description Position
Summary:
Responsible for acting as a liaison between customers and company.
Assists with orders, account questions, billing and other inquiries related to customer accounts/orders.
General purpose:
To work in conjunction with all departments to coordinate information to provide the very best of service to all customers.
Role
Qualifications:
Must partner with the sales team and manufacturing units to provide customers with excellent service.
Must address customer issues and ensure effective and long-term problem resolution.
Responsibilities/Duties:
Receive customer orders by phone/email/mail/fax or customer portalsWork with customers directly to provide quotes, lead time and order status inquiriesEnter orders into computer system, AS400; process changes and cancellationsWork with Sales to coordinate information for customersApply goods to orders; complete shipping instructions to warehouseMonitor backorders and keep customers updated on statusEnter approved price quotes from salesWork with Customer Service Manager to collaborate on issues and resolutionPerform other related duties as assigned.
Work with customers that have unique operational requests, etc.
Portals; EDI specifics, special ticket requirements etc.
to ensure smooth transitions and assure Culp is in full compliance.
Qualifications:
Excellent customer service, negotiation, problem solving and interpersonal skillsCapable of learning product knowledge quicklyFocus on quality and exceptional documentation skillsProficient skills to analyze information and relay to customersAbility to multi-task and handle numerous assignments simultaneously.
Strong knowledge of AS400 and PC skills in Microsoft Word/Excel.
Good listening and feedback skills along with problem solving abilityAbility to work well with others in a professional team environment and independently Physical demands and work environment:
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical demands:
While performing the duties of this job, the employee is occasionally required to walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; balance; stoop; talk or hear.
The employee must occasionally lift and/or move up to 15 pounds.
Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Work environment:
While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time.
The noise level in the work environment is usually minimal.
Qualifications Skills Behaviors :
Motivations :
Education Experience Licenses & Certifications Recommended Skills Active Listening Billing Customer Service Interpersonal Skills Microsoft Excel Microsoft Word Estimated Salary: $20 to $28 per hour based on qualifications.
Customer Service Requisition Number :
CUSTO001624 Showing 1 location Job Details Description Position
Summary:
Responsible for acting as a liaison between customers and company.
Assists with orders, account questions, billing and other inquiries related to customer accounts/orders.
General purpose:
To work in conjunction with all departments to coordinate information to provide the very best of service to all customers.
Role
Qualifications:
Must partner with the sales team and manufacturing units to provide customers with excellent service.
Must address customer issues and ensure effective and long-term problem resolution.
Responsibilities/Duties:
Receive customer orders by phone/email/mail/fax or customer portalsWork with customers directly to provide quotes, lead time and order status inquiriesEnter orders into computer system, AS400; process changes and cancellationsWork with Sales to coordinate information for customersApply goods to orders; complete shipping instructions to warehouseMonitor backorders and keep customers updated on statusEnter approved price quotes from salesWork with Customer Service Manager to collaborate on issues and resolutionPerform other related duties as assigned.
Work with customers that have unique operational requests, etc.
Portals; EDI specifics, special ticket requirements etc.
to ensure smooth transitions and assure Culp is in full compliance.
Qualifications:
Excellent customer service, negotiation, problem solving and interpersonal skillsCapable of learning product knowledge quicklyFocus on quality and exceptional documentation skillsProficient skills to analyze information and relay to customersAbility to multi-task and handle numerous assignments simultaneously.
Strong knowledge of AS400 and PC skills in Microsoft Word/Excel.
Good listening and feedback skills along with problem solving abilityAbility to work well with others in a professional team environment and independently Physical demands and work environment:
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical demands:
While performing the duties of this job, the employee is occasionally required to walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; balance; stoop; talk or hear.
The employee must occasionally lift and/or move up to 15 pounds.
Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Work environment:
While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time.
The noise level in the work environment is usually minimal.
Qualifications Skills Behaviors :
Motivations :
Education Experience Licenses & Certifications Recommended Skills Active Listening Billing Customer Service Interpersonal Skills Microsoft Excel Microsoft Word Estimated Salary: $20 to $28 per hour based on qualifications.
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